Terms of Use

This website is owned exclusively by MARMOURIS S.A., a company engaged in the wholesale and retail trade of furniture fittings.

This Agreement exclusively covers every sale of products through the website www.marmouris.gr. Any deviations from this Agreement must be confirmed by MARMOURIS S.A. Any other Terms and Conditions are expressly excluded. Every user who enters and uses the services of the online store is deemed to consent to and unreservedly accept the terms set out herein, without exception. If a user does not agree with these terms, they must refrain from using the online store and from any transaction with it.

Submitting your order implies acceptance of this Agreement and all its terms.

1. Customer Obligations

Customers are responsible for the selection of products and their suitability for their intended purposes.

2. Orders

Orders must be submitted in writing online by completing and sending the relevant Order Form available on the website https://marmouris.gr/en/shop/ . Orders concern wholesale customers only. Your order is considered received by MARMOURIS S.A. once you receive a confirmation regarding the order status. Updates regarding order status are displayed on the user’s screen and sent by email to the contact address registered by the user.

During the processing of each order, product availability is confirmed. If availability or delivery time differs from that stated on the product page, you will be notified by phone.

The prices listed on the website do not include VAT or any agreed wholesale discount. The final price, including VAT, will be displayed at the final stage of your order. Prices in the online store may change at any time without prior notice. Product offers are valid until stocks are exhausted. In cases of limited stock availability, MARMOURIS S.A. reserves the right to fulfill orders based on the chronological sequence of order placement.

MARMOURIS S.A. makes every effort to provide high-quality services daily. In good faith, the company does not bear responsibility and is not bound by any errors in product characteristics, images, or prices listed on the website, and cannot guarantee the absence of errors for any reason during the entry and/or update of product details or pricing. For your protection, if you notice a product offered at an unusually low or high price compared to its market value, please contact our Customer Service Department at +30 23940 52410/11 or via email at sales@marmouris.gr before placing your order.

3. Order Cancellations

You may cancel your order within 12 working hours by calling +30 23940 52410/11 or by emailing sales@marmouris.gr. Depending on the stage of your order, you will be informed about your available options.

4. Order Delivery

Products can be shipped anywhere within Greece and, upon agreement, outside of Greece. Delivery options:

  • Within selected areas of Thessaloniki Prefecture by our own transport at no extra charge, within 2 days.
  • Collection by the customer from our headquarters at 17th km Thessaloniki–Kavala Old National Road, Lagadas, at the customer’s expense.
  • Collection by a transport company of your choice from our headquarters, at your expense.
  • Delivery by our partner transport company within Attica, within 2 days, for collection or transfer to a transport company of your choice, at no extra charge.

5. Warranty

MARMOURIS S.A. provides no warranty and does not guarantee product suitability for any specific purpose.

6. Force Majeure

MARMOURIS S.A. is not liable for delays in performance (including delivery) due to causes beyond its control or due to force majeure, and shall be entitled to a reasonable extension of time. Indicative examples include strikes, terrorist acts, war, supplier/transport/production issues, currency fluctuations, governmental or legislative acts, and natural disasters.

7. Product Returns – Consumer Rights

You have the right to return products within 30 calendar days from the invoice date, provided you notify us of the reason for the return. Product returns must follow the Return Merchandise Authorization (RMA) process, as detailed here: https://marmouris.gr/rma/.

Procedure:

  1. Complete the RMA form (available online in Excel or PDF).
  2. Send the completed form by email to rma@marmouris.gr.
  3. Our Returns Department will review the request, approve eligible items, and issue the RMA authorization document.
  4. You will receive the RMA authorization by email.

Completion of Return:

  1. Pack the products, issue a Delivery Note, and include the approved RMA authorization form. (The carrier will not collect returns without the form.)
  2. Upon arrival, products will be inspected, and a credit note will be issued.

Conditions for Approval:

  • The form must be correctly completed with all required details.
  • Products must be properly packed to avoid damage in transit. All accessories must be included, factory packaging must remain unopened/intact, and no stickers/labels may be attached to the packaging.
  • Purchase date must not exceed 30 days.

Credit notes will be issued within 30 days of receiving the returned products. This Agreement does not affect statutory consumer rights under applicable law.

8. Modification of Terms

MARMOURIS S.A. reserves the right to amend or update these terms and conditions at any time. Changes will take effect once this text is updated accordingly.

If any part of this Agreement is deemed invalid or unenforceable by a court, the remaining terms shall continue in full force. MARMOURIS S.A. may assign its obligations to a suitable third party. Otherwise, no party may transfer rights or obligations. All communications must be in writing (by hand, email, fax, or first-class mail, deemed delivered 48 hours after posting).

9. Governing Law – Jurisdiction

This Agreement shall be governed by European and Greek law, particularly laws concerning e-commerce, distance selling, and consumer protection, and shall fall under the exclusive jurisdiction of the courts of Thessaloniki, Greece or the place of residence.

Website Terms of Use – Transaction Security

Welcome to the website of MARMOURIS S.A. By using our site, you agree to the following terms, which you should read carefully.

Any software available for download from this server is the intellectual property of MARMOURIS S.A.

  1. Use of such documents is strictly limited to informational, non-commercial, or personal purposes and must not be copied, transferred to another network, or distributed through other media.
  2. No alterations may be made to the documents. Any other use is strictly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted.

MARMOURIS S.A. makes no representations that the information provided is suitable for any purpose. All documents and graphics are provided “as is,” without any warranty.

MARMOURIS S.A. shall not be liable for any damage or loss arising from the inability to provide support services.

You are free to use the website www.marmouris.gr in accordance with the law and good morals. Responsibility for the content of transactions rests solely with you. MARMOURIS S.A. does not edit or interfere with the data transmitted by users. You are required to provide accurate information (name, address, message) in online communication forms.

Use of this site is subject to Greek and international laws, and you agree not to use it to violate such laws.

User Responsibility

Users agree not to use the online store for:

  1. Uploading, publishing, emailing, or transmitting unlawful content that infringes on MARMOURIS S.A. or third parties’ rights, or breaches confidentiality.
  2. Uploading content that offends morals, social values, or minors.
  3. Uploading content without the right to transmit under law or contract (e.g., confidential or proprietary information).
  4. Uploading content that violates patents, trademarks, trade secrets, copyrights, or other third-party rights.
  5. Uploading material containing viruses, malicious code, or software designed to disrupt or damage systems.
  6. Intentional or unintentional violation of applicable law.
  7. Harassment of third parties in any way.
  8. Collecting or storing personal data about other users.

Users also agree that MARMOURIS S.A., its employees, management, partners, and shareholders bear no liability for damages caused by third parties using the website. Any misuse may result in termination of services without prior notice.

Intellectual Property

This website contains material, trademarks, and other content owned by MARMOURIS S.A. and protected by law. All site content (texts, graphics, images, photos, software) is the intellectual property of MARMOURIS S.A. and protected by Greek and international law.

Any copying, reproduction, or retransmission of material is prohibited without written permission. The appearance of content on this site does not imply the granting of any license or right of use.

Limitation of Liability

By using the site, you agree that use is at your own risk. MARMOURIS S.A. strives to provide high-quality service but cannot guarantee uninterrupted or error-free operation. References or links to third-party sites are provided for your convenience, but we are not responsible for their content, products, or services. Product photos are indicative only.

Applicable Law

This site was created and is managed by MARMOURIS S.A. in Thessaloniki, Greece. Greek law governs its use and interpretation. If you access the site from another country, you are responsible for complying with its laws.

MARMOURIS S.A. reserves the right to modify content and terms without notice.

Privacy Statement

This Privacy Statement applies to the MARMOURIS S.A. website (www.marmouris.gr). Information you provide through online forms is used to respond to your requests. All requests and emails are treated as confidential. We do not share this information except with the intended recipient or as required by law.

Exceptions may occur if:

  1. We must protect our rights or property.
  2. We must prevent misuse of the site.
  3. We must protect the safety of users or the public.

If you provide false information or attempt to impersonate someone else, details (including IP address) may be used in investigations.

For more information, please see our Privacy Policy and Cookies Policy. The site uses a banner allowing users to accept or reject non-essential cookies.

Company Details

G.E.MI. No.: 058353604000

MARMOURIS S.A.

Address: 17th km Thessaloniki–Kavala Old National Road, Lagadas

ZIP Code: 57000

Tel: +30 23940 52410/11

Email: info@marmouris.gr

VAT No.: 800175115

Tax Office: LAGADAS

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